Refund & Cancellation Policy

1. Introduction

YuktiPrep™ is an AI-enabled educational technology platform offering competitive examination preparation, learning resources, practice tests, personalized learning support, analytics, AI-assisted educational tools, and subscription-based services.

We are committed to transparent billing, responsible use of AI technologies, fair refund practices, and protecting the interests of learners.

This Refund & Cancellation Policy explains the conditions under which subscribers may cancel subscriptions, request refunds, or seek remedies for payment issues or service failures.

This policy is subject to applicable consumer protection laws and the billing policies of the payment platform used.

2. Subscription Plans

YuktiPrep may offer Free, Basic, Premium, examination-specific, institutional, or other subscription plans.

The applicable price, billing frequency, subscription term, included features, usage allowances, and renewal conditions will be displayed before purchase.

3. First-Purchase Refund Eligibility

Learners purchasing their first eligible paid YuktiPrep subscription may request a refund within seven calendar days of the original purchase date.

Requests will be reviewed where:

• The purchased services have not been provided as described.
• Significant technical difficulties have prevented meaningful access.
• Materially advertised features are unavailable or substantially unusable.
• The purchase was accidental and the subscription has not been substantially used.
• The learner is dissatisfied with the service and submits a request under YuktiPrep's first-purchase satisfaction review.

YuktiPrep may review relevant account activity, service delivery records, and purchase details to assess discretionary refund eligibility.

Refund requests made within seven days are not automatically guaranteed approval unless a refund is required by applicable law or another binding obligation.

4. Service Failures and Technical Issues

If subscribers experience significant service disruption, they may contact YuktiPrep support.

YuktiPrep will reasonably attempt to resolve the issue by restoring access, correcting errors, or providing an equivalent service.

Where a material service failure cannot be remedied within a reasonable period, the learner may receive an appropriate refund, including a partial or full refund depending on the extent of the undelivered service.

A technical failure shall not be considered resolved merely because the subscriber can log in if the essential paid functionality remains unavailable.

5. AI-Powered Features

YuktiPrep uses AI-powered capabilities that may involve language models, cloud services, automated assessment tools, and third-party technical infrastructure.

AI-generated educational outputs may vary in accuracy and usefulness. YuktiPrep does not guarantee examination success, selection, rank, or a specific academic result.

However, advertised AI-enabled features must be provided in accordance with the purchased plan. Material failures of such features may qualify for a refund or other appropriate remedy.

Normal variations in AI-generated responses do not automatically constitute a service failure.

6. Refunds for Unused Subscriptions

Unused subscriptions are not automatically refundable after the seven-day first-purchase review period.

However, refunds may be approved where there has been a material failure, a billing error, an applicable legal entitlement, or another exceptional circumstance.

Any usage-related assessment shall be reasonable, transparent, and consistent with applicable law.

7. Duplicate and Incorrect Payments

Where the same purchase is charged more than once, YuktiPrep will verify the transaction and initiate a refund of the duplicate charge.

Incorrect billing amounts will be investigated and corrected.

Users may be asked to provide transaction IDs, payment receipts, and other information reasonably necessary for verification.

8. Cancellation and Auto-Renewal

Subscribers may cancel an automatically renewing subscription at any time through the supported subscription-management interface or the relevant app-store billing service.

Cancellation will ordinarily prevent charges for future billing cycles.

Unless an applicable refund or immediate termination changes the entitlement, paid access continues until the end of the current subscription period.

Cancellation does not automatically constitute a refund request, and uninstalling the app does not necessarily cancel a subscription.

YuktiPrep will disclose renewal and cancellation conditions before purchase.

9. Discounts, Coupons and Promotional Plans

Approved refunds for discounted purchases will ordinarily be calculated using the actual amount paid rather than the undiscounted list price.

Promotional credits, coupons, and free entitlements ordinarily have no independent cash-refund value.

These conditions do not limit statutory consumer remedies.

10. Examination-Specific Products

Examination-specific subscriptions, question banks, downloadable resources, AI practice sessions, and assessment packages may have product-specific refund conditions disclosed before purchase.

Substantially consumed digital products will ordinarily be ineligible for discretionary satisfaction refunds.

However, refunds or other remedies remain available for defective, misrepresented, or undelivered services and where required by law.

11. Service Discontinuation

If YuktiPrep permanently discontinues a paid service before the end of its prepaid term, subscribers will be offered an appropriate remedy. This may include a refund for the undelivered portion, subject to applicable legal requirements and billing-platform procedures.

12. Refund Requests

For direct purchases, subscribers may request a refund through:

YuktiPrep App → Profile → Request Refund

Alternatively, subscribers may contact the official support email: support@yuktiprep.com.

Requests should include:

• Registered email address
• Transaction or order ID
• Date and amount of purchase
• Reason for refund
• Relevant information concerning the issue

YuktiPrep aims to acknowledge refund requests within 24 hours and communicate an initial decision within three business days after receiving sufficient information.

Approved refunds for direct purchases will ordinarily be initiated within seven to ten business days, subject to payment-provider timelines and applicable law.

13. Google Play and Apple App Store Purchases

For Google Play purchases, customers may use Google Play's refund process or contact YuktiPrep support where permitted.

For purchases billed through Apple's App Store, customers should use Apple's official refund request process.

Store-managed refunds and processing times are subject to the relevant platform's rules and applicable consumer law.

14. Abuse and Fraud Prevention

YuktiPrep may investigate suspected fraudulent transactions, deliberate refund misuse, or repeated abusive purchasing patterns.

Any refusal or limitation of a discretionary refund will be based on reasonably substantiated grounds.

Such controls will not override valid statutory consumer rights.

15. Grievance Redressal

Consumers may contact YuktiPrep using the published support and grievance contact details:

YuktiPrep will acknowledge and resolve complaints within timelines prescribed by applicable law.

Consumers retain their right to approach competent consumer-protection authorities.

16. Policy Modifications

YuktiPrep may revise this policy to reflect service, regulatory, or operational changes. Changes will be published with an updated effective date. Material changes will be communicated as appropriate and will not retroactively remove accrued consumer rights.

17. Governing Law

This policy is governed by the applicable laws of India, without limiting mandatory rights or remedies available to consumers under applicable law.